Refund policy

1. Overview

At ThePeptideCode LTD, we aim to ensure customer satisfaction while maintaining strict quality and safety standards for our products. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

2. Return Eligibility

We offer a 30-day return policy from the date of delivery.

• Items must be unused, unopened, and in original packaging
• All seals must remain intact
• Proof of purchase is required

Opened, used, or tampered products cannot be returned.

3. How to Start a Return

To initiate a return, contact us at:

📧 Email: support@thepeptidecode.co.uk

📞 Phone: +44 7547 405222

💬 WhatsApp: Chat on WhatsApp

Returns must be approved before being sent. Items sent without approval will not be accepted.

4. Return Shipping

• Free return shipping is provided for approved returns
• Items must be securely packaged

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us immediately with photos and your order number.

We will provide a replacement or full refund at no additional cost.

6. Non-Returnable Items

• Opened or used products
• Items not in original packaging
• Tampered products
• Perishable or temperature-sensitive goods
• Custom or special-order items
• Sale items
• Gift cards

7. Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

8. EU & Ireland Cooling-Off Period

Customers in Ireland and the EU may cancel within 14 days, provided items remain unused and sealed.

9. Refunds

Once your return is approved:

• Refunds will be issued to your original payment method only
• Processing time: 5–10 business days
• No restocking fees will be charged

Please note your bank or payment provider may take additional time to process the refund.

10. Order Cancellations

Orders can only be cancelled before dispatch. After shipping, the return process applies.

11. Product Handling Disclaimer

We are not responsible for issues caused by improper handling, storage, or use after delivery.

12. Contact Information

ThePeptideCode LTD
Netheravon, Marlow Road
Bourne End, Buckinghamshire
SL8 5SP, United Kingdom

📧 support@thepeptidecode.co.uk
📞 +44 7547 405222
💬 WhatsApp Support

13. Policy Updates

We may update this policy at any time. Continued use of our website means acceptance of updates.