Payment & Billing Policy

 

ThePeptideCode LTD

Last Updated: 04 April 2026

1. Overview

This Payment and Billing Policy outlines how payments are processed, billed, and managed when you make a purchase from ThePeptideCode LTD ("we", "our", "us"). By placing an order on our website, you agree to and accept our Terms of Service.

2. Accepted Payment Methods

We accept a wide range of secure payment methods through our Shopify payment gateway, including but not limited to:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Discover
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • Klarna (where available)

All payments are processed securely using Shopify’s encrypted payment infrastructure.

3. Payment Processing

  • All payments are charged immediately at checkout.
  • Orders will not be processed or dispatched until full payment has been successfully received.
  • We may perform additional verification checks before accepting your order.

We reserve the right to refuse or cancel any order if fraudulent, unauthorized, or suspicious activity is detected.

4. Currency and Pricing

  • All prices are listed in British Pounds Sterling (GBP £).
  • VAT is included in all displayed prices.

Currency Conversion

  • Your bank or payment provider may convert the total into your local currency.
  • Customers are responsible for any currency conversion or foreign transaction fees.
  • We are not responsible for exchange rate differences or bank charges.

5. Billing Information

You agree to provide accurate and complete billing details. Failure to do so may result in order delays or cancellations.

6. Refunds and Billing Adjustments

We offer a 30-day return and refund policy.

  • Refunds are issued to the original payment method.
  • Processing time: 5–10 business days.

Refunds may not be issued for incorrect address submissions or product misuse.

7. Fraud Prevention and Order Verification

  • We may cancel or hold high-risk orders.
  • Additional verification may be required.
  • Fraudulent transactions will be declined.

8. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback.

We reserve the right to suspend future transactions and dispute invalid chargebacks.

9. Third-Party Payment Providers

Payments are processed via Shopify and its partners. We are not responsible for third-party system errors or downtime.

10. Contact Information

ThePeptideCode LTD
Netheravon, Marlow Road
Bourne End, Buckinghamshire
SL8 5SP, United Kingdom

📧 Email: support@thepeptidecode.co.uk
📞 Phone: +44 7547 405222
💬 WhatsApp: WhatsApp Us

11. Policy Updates

We may update this policy at any time. Changes will be posted on this page and may be communicated via email or website notice. Continued use of our website constitutes acceptance of updates.

12. Disclaimer

This policy is for general informational purposes and may not cover all legal requirements. We recommend seeking legal advice to ensure full compliance.