Frequently Asked Questions (FAQ)
📦 Orders & Shipping
How long does shipping take?
UK: 1–2 business days (Express) or 2–4 business days (Standard).
Ireland: 1–8 business days depending on customs and courier.
Do you ship internationally?
We currently ship only to the United Kingdom and Ireland.
Will I have to pay customs fees?
UK: No customs charges.
Ireland: Customs or import fees may apply and are the customer’s responsibility.
How can I track my order?
You will receive a tracking number via email after dispatch.
💳 Payments
What payment methods do you accept?
We accept major cards, Apple Pay, Google Pay, Klarna, and more via Shopify.
What currency are prices listed in?
All prices are in GBP (£) and include VAT for UK customers.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused and unopened items.
Do you charge restocking fees?
No, we do not charge any restocking fees.
How long do refunds take?
Refunds are processed within 5–10 business days to your original payment method.
🔬 Products
What are your products used for?
All products are intended for research purposes only.
Are your products for human consumption?
No. They are not intended for human or animal consumption.
How should I store products?
Store products according to recommended conditions to maintain quality.
👤 Accounts & Orders
Do I need an account?
No, you can checkout as a guest or create an account.
Can I cancel my order?
Orders can only be cancelled before dispatch.
🔐 Privacy & Security
Is my payment information secure?
Yes. Payments are processed securely via Shopify.
Do you track my data?
We only track users who give consent via cookies.
📞 Support
How can I contact you?
📧 support@thepeptidecode.co.uk
📞 Phone: +44 7547 405222
💬 WhatsApp: WhatsApp Us
How long does support take?
1–2 hours during working hours, 5–6 hours generally, 24–48 hours on weekends.